Did You have Difficulty Contacting the LGO during after or at any point in you complaint experience
The LGO have basically two arms the Intake Team based in Coventry and the Investigative Teams based elsewhere
What happens whem you can not raise the investigator within a reasonable time period and need to refer back to the intake team. You will be told generally we are not a switch baord and thats not in my job description.
It is clear that communcation is lacking at and between levels. Totally lacking is a customer focused approach
There are clear lines of improvement needed in communication there is no doubt in any business organisation that is an assett fo ALL