Telephone Lines

Ponder the Question

Did You have Difficulty Contacting  the LGO during after or at any point in you complaint experience

The LGO have basically two arms the Intake Team based in Coventry and the  Investigative Teams based elsewhere

What happens whem you can not raise the investigator within a reasonable time period and need to refer back to the intake team. You will be told generally we are not a switch baord and thats not in my job description.

It is clear that communcation is lacking at and between levels. Totally lacking is a customer focused approach

There are clear lines of improvement needed in communication there is no doubt in any business organisation that is an assett fo ALL